Terms of delivery
General
Happy Orange Oy, business ID: FI22507427, address: Ruosilankuja 6, 00390 Helsinki; sells products to companies in the EU region. These terms of delivery apply to ordering products in our online store and similar deliveries.
Our delivery conditions are valid from 30 November 2016. We can change the delivery conditions unilaterally from time to time, so please familiarize yourself with our delivery conditions in advance every time you order products from our online store.
Products and product prices
The characteristics and prices of the online store's products are presented in connection with the product presentation of each product. We reserve the right to change prices and delivery costs, so please check prices from the shopping cart before you accept the order. The prices of the products are shown in the shopping cart and in the order confirmation.
Shipping costs
Delivery and handling costs are €25 VAT 0% regardless of the size of the order in normal cases, with the exception of very large or heavy products or unless otherwise agreed separately. Delivery costs are added to the total amount of the order. You can see the normal shipping and handling costs charged for your order in your shopping cart before you accept the order.
Ordering and contract
You can order products on the homepage of our online store by moving them to the shopping cart and confirming the order. When ordering from our online store, you are required to familiarize yourself with and agree to our delivery conditions valid at any given time. You understand that your order, which you have accepted and confirmed by us, is, except for what is mentioned later about the right of cancellation, binding and creates a contract between us with these terms of delivery.
Payment and payment methods
You can pay for your order using the payment methods described in the online store and selectable in the shopping cart. Our normal payment terms are 14 days net, from the day the goods leave us, unless otherwise agreed separately.
Order and payment confirmation
After a successful order, an order confirmation will be sent to your e-mail, so you enter your e-mail address when you place the order.
If for some unexpected reason we cannot confirm your order, we will notify you by email as soon as possible.
Delivery method
We will deliver your order using one of the available delivery methods mentioned on our website, which you choose when placing your order.
Delivery time
Our most common delivery times to the EU region are 2-5 business days, depending on the order and delivery method. More precise times will be announced in connection with the product options. The delivery time may be delayed for reasons beyond our control.
Transmission check, error and problem situations
Please check the delivery as soon as you receive it. If the product has been lost or damaged during transport or otherwise does not correspond to your order or is incorrect, please report it to our Customer Service as soon as possible and within 14 days at the latest, and we will agree on how to get the error corrected. In the consumer store, we comply with the mandatory error liability provisions of the Consumer Protection Act regarding errors.
Customer service
Our staff will help you with questions related to your order. Please contact us by email:
In matters related to sales:
sales@happyorange.fi
In general matters:
info@happyorange.fi
In matters related to invoicing:
support@happyorange.fi
Limitation of liability
Happy Orange Oy is not responsible for any indirect or direct or other damage related to the order, delivery or product or caused by any of the above, except until a mandatory provision in the Consumer Protection Act or other mandatory law has stipulated otherwise with regard to the damage in question.
Disagreements
We try to settle any disagreements regarding your order primarily by agreement, so please contact our Customer Service first to settle the matter.
If the disagreement regarding the sales contract cannot be resolved through negotiations between the parties, the consumer can refer the matter to the Consumer Disputes Board ( www.kuluttajariita.fi ) for resolution. Before taking the case to the Consumer Disputes Board, the consumer must contact the magistrates' consumer advisory service ( www.kuluttajaneuvonta.fi ).
Customer register
By using our service, you give your consent to keep the data in the register.